The Your Holiday Matters Charter

Our Charter is very simple:
For you as guests, and for us as owners, Your Holiday Matters.

What does this mean for you?

• You will be communicating directly with an owner who cares about your holiday, so you will receive a timely and helpful response to any communication.
• You can rely on the information you receive being comprehensive, honest and transparent:
• We provide accurate descriptions and information so that you know what you can expect from the property and location
• We are clear about what is included in the price, and any surcharges that may apply, so that you know the true cost of your holiday rental
• We ensure our terms and conditions are available to you before booking so that you understand what both parties are agreeing to
• We furnish you with directions for finding the property, and details including arrival and departure times and arrangements, so that you are clear about these important basics
• We explain what to do in an emergency
• We provide details of whom to contact in the unlikely event of a problem and will act with speed so that you experience minimal inconvenience
• We leave instructions for using appliances and equipment, plus local tourist literature, so that you can make the most of your holiday
• We make you aware of any planned grounds or garden maintenance, and will not enter the property without your permission, except in an emergency, so that your privacy is respected
• We treat our guests as we would like to be treated.
• We do our best to ensure that guests have the holiday they want.
• And finally, we actively seek your feedback and suggestions so that other guests can benefit, and you too when you return!