YourHolidayMatters.com: Terms of Use

Terms of Use
Membership Status, Benefits & Responsibilities
Complaints Procedures

Complaints against Your Holiday Matters
Complaints against a Member

Forum
Copyright & Trade Marks
User Content Pages – Rules of Acceptance
Content Objections
Removal of Content

1. Terms of Use

By using the Your Holiday Matters website, including the forum, you agree to these Terms of Use. If you do not agree to these terms, please do not use this site.

The content of this site and content of sites linked to and from this site are provided 'as is' and ‘as available’, without warranties of any kind.

You agree to defend, indemnify and hold Your Holiday Matters and our affiliates harmless from any claims, losses, damages and expenses arising from your use of the site.

We reserve the right to vary these Terms of Use from time to time. Changes become effective immediately upon the posting of the new Terms of Use on the website. Notification will also be sent to your registered email address. By continuing to use the website you will be deemed to accept such variations.

2. Membership Status, Benefits & Responsibilities

Associate Members

Upon registering with the Your Holiday Matters website you automatically become an Associate Member.

Associate Members receive:

regular bulletins and other notifications;
access to appropriate areas of the Member’s website.

(Associate Members do not have approved property listings and may not display the Seal of Approval.

Associate Membership responsibilities include:

maintaining a current working email address in the Member Area of this website.

Associate Membership is and will remain FREE.

Full Members

Full Members have successfully completed the Your Holiday Matters approval process.

Full Members receive:

the right to display the Seal of Approval on their websites and other related advertising media
authorization to upload and maintain their property listings
regular bulletins and other notifications
access to appropriate areas of the Member’s website
access to appropriate areas of the Property Owner’s forum.

Full Membership responsibilities include

maintaining a property website which displays comprehensive details of each listed property. Listing site entries are not acceptable alternatives
prominently displaying the Seal of Approval (with active link) on your property website, per the guidelines in the secure Member Area
maintaining a current working email address in the Member Area of this website
ensuring timely payment of all fees and subscriptions per the current Fee Schedule

Active Membership Status

We retain sole discretion to discontinue any Membership, whether for failure of the periodic review process, substantiated complaints received via our formal Complaints Procedures, or for any other reason, at any time. Should this happen, you will discontinue using the Seal of Approval within 30 days of receiving written notice; having done so, you will receive a refund of any pro-rated licensing fees.

3. Complaints Procedures

3.1 Complaints against Your Holiday Matters

Should you have a complaint against Your Holiday Matters that can not be resolved informally, we want to know.

Formal complaints should be made in writing within two months of becoming aware of the issue. Please address your correspondence to the Board of Directors at BOD@yourholidaymatters.com so that it can be routed appropriately.

Receipt of your complaint should be acknowledged within five business days; if not acknowledged, given the realities of bounced cyber-correspondence, please re-send.

Our goal is to investigate formal complaints and reply within 20 business days defining how the problem will be resolved. (If this is not possible, an interim response will be sent outlining action taken to date and/or reasons for the delay.)

The Managing Director will assign your complaint to another member of the Board for investigation and resolution; if your complaint is against the Managing Director, the Company Secretary will assign the complaint. In either instance, the assigning party will not participate in the final complaint resolution.

Appeals: If you remain dissatisfied, you have 20 days to outline in writing the reason for your dissatisfaction via email to BOD@yourholidaymatters.com. The Managing Director (or Company Secretary, if the complaint is against the Managing Director) shall then be the final arbiter.

3.2 Complaints against a Member

If you have a complaint against one of our Members that can not be resolved informally, please let us know.

Formal complaints should be made in writing within two months of becoming aware of the issue. Please address your correspondence to the Board of Directors at BOD@yourholidaymatters.com.

Receipt of your complaint should be acknowledged within five business days; if not acknowledged, given the realities of bounced cyber-correspondence, please re-send.

Our goal is to investigate formal complaints and reply within 20 business days defining our suggested resolution. (If this is not possible, an interim response will be sent outlining action taken to date and/or reasons for the delay.)

Appeals: If you remain dissatisfied, you have 20 days to outline in writing the reason for your dissatisfaction via email to BOD@yourholidaymatters.com. We will review your response and reply with a final suggestion within 20 days. Please note, however, that our suggested resolutions are non-binding; they are provided in the hopes that a dispassionate review can help uncover an amicable resolution for the involved parties.

4. Forum

The information on the forum does not necessarily reflect the views and opinions of Your Holiday Matters.

Any text or other postings to the forum become the sole property of Your Holiday Matters and we have the right to use that content in perpetuity, throughout the world, in all known and discovered mediums and for all purposes and we shall have the right to make it available to the public on this website and otherwise.

All material must comply with the rules on User Content Pages, set out below. We may require you to confirm the rights granted in this paragraph and where requested to do so you shall provide all reasonable assistance to us.

5. Copyright and Trade Marks

Subject to the exceptions noted below, the copyright and all other rights to the material on this website are owned by Your Holiday Matters Ltd.

Exceptions: The copyright to all text and photographs submitted with property listings and all travel articles submitted for publication will belong to the author. By submitting these items, the author has assigned the non-exclusive rights to publish in any format on the YourHolidayMatters.com website. .

The phrases “Your Holiday Matters” and “Owners who Care”, along with our Seal of Approval, are declared business assets of Your Holiday Matters and not to be used without the written permission of Your Holiday Matters Ltd.

No copying or distribution of material from our website or forum for any external commercial or business use is permitted without prior written consent of Your Holiday Matters Ltd.

6. User Content Pages - Rules of Acceptable Use

Properties are presented randomly on our website, such that each has an equal chance of being displayed prominently when searches are made by Holidaymakers.

Your use of the website and forum is subject to the following non-exhaustive terms which, by your use of the same, you are deemed to accept:

You may not use obscene or offensive language, nor post any material which is defamatory, abusive, discriminatory or hateful or which applauds, encourages or entices abuse, discrimination or hate

You may not post any material which has been disclosed to you in confidence or which, by its nature, is confidential, or which compromises the privacy or security of anyone other than yourself
You may not post any material which may encourage criminal conduct or which may give rise to civil liability, or which is otherwise unlawful
You may not post any material belonging to any person (or any material where the rights belong to any person) other than yourself without the prior written consent of the owner of it, nor any material where the use by Your Holiday Matters will give rise to any third party claims
You may not place any links on the website where those links take users to unlawful material or material that contravenes these Rules of Acceptable Use, nor that authorises, enables or encourages the dissemination of junk mail or chain letters
You agree to indemnify Your Holiday Matters, its associated companies and its representatives and employees from any and all claims and liabilities (including legal fees) which arise from your statements, contributions or other submissions to our online forums, from any unauthorised use of material obtained from our website or forum or otherwise from your breach of our Rules of Acceptable Use.

7. Content objections

If you object to the publication of any material placed on our website or forum please contact the Board of Directors at BOD@yourholidaymatters.com and we will take whatever action we deem appropriate.

8. Removal of content

We will generally not view or edit or pre-screen any contribution that you or anyone else make to the forum and therefore, unless we are specifically notified of the nature of any item of content, you cannot assume that we are responsible for having made it available.

We, and others that we designate, shall have the right (but not the obligation) at our sole discretion to refuse or remove any content that is posted to, or available on, the website or forum without the need to give any reasons for doing so.